creditcomplaints.co.uk


“High proportion” of high-cost credit complaints upheld, while overall total drops  Credit Strategy

There has been an increase in the proportion of high-cost credit complaints that are upheld in consumers' favour, according to the Financial Ombudsman ...


Guarantor loans complaints find a sympathetic ear | Business  The Times

The financial ombudsman has upheld more than four out of five complaints about guarantor loans in its latest financial quarter, showing a toughening stance ...


Go Outdoors customers complain about slow deliveries  MoneySavingExpert

Customers of camping and clothing retailer Go Outdoors have been complaining about delayed deliveries and difficulties contacting the firm - if you're affected, ...


New FOS Webpages – Complaints Relating To Home Credit And Financial Difficulties - Finance and Banking - UK  Mondaq News Alerts

On 5 August 2019, the Financial Ombudsman *Service* (FOS) published new webpages on complaints in relation to home credit UK Finance and Banking Norton ...


How to make a PPI claim before the August 29 deadline  This is Money

The mis-selling saga that has hung over Britain's biggest banks for most of this decade will finally come to an end on August 29 at 11:59pm, and consumers can ...


PPI Claim Deadline Just One Week Away  Money Expert

The August 29 deadline for claiming on mis-sold payment protection insurance (PPI) is just one week away. PPI is an insurance policy that is sold by variou...


Gambling companies see huge rise in complaints  BBC News

The number of gamblers complaining about British betting firms has risen almost 5,000% in the past five years. There were a record 8,266 complaints last year, ...


Banks to be named by complaints authority  SBS News

The authority tasked with handling complaints about the nation's financial institutions will publicly name lenders when it makes determinations.


This week in banking news - Holiday debt, new Citi credit card offering, and Aussie property  Mozo.com.au

In this week's banking recap, we take a look at current sentiment among Aussie homebuyers, Citi's venture into the buy now, pay later market, and more.


Credit Bureaus Dominate CFPB Complaints  KTVA

Created in July 2010, the Consumer Financial Protection Bureau (CFPB) has been a welcome advocate for consumers wronged by businesses and financial ...


'Women complain less about bank services'  Independent Online

With August being Women's Month, the Office of the Ombudsman for Banking Services analysed their complaints to assess their concerns.


Kremlin dismisses doctors’ complaints they were exposed to radiation after blast  Herald Publicist

The explosion of an engine on the state central navy testing vary brought on a spike in radiation ranges within the Arkhangelsk area this month Credit score.


High-cost credit complaints are up by 130 per cent this year  Big Issue

High-cost credit complaints have soared by 130 per cent in the 2018/19 financial year as the Financial Ombudsman *Service* (FOS) warns that too many ...


Six more energy firms predicted to go bust in months  This is Money

Many more energy firms could go bust in the next few years and the fallout of these failures can create an administrative headache for customers.


How to complain about Universal Credit and get your problem sorted  The Sun

If you've received less Universal Credit than you were expecting or your payments have been hit by unexplained deductions, then you should make a formal ...


Better Business Bureau posts consumer alert for FlightHub, JustFly due to pattern of complaints  CBC News

Online travel agencies FlightHub and JustFly are under scrutiny from the Better Business Bureau due to what the watchdog calls a pattern of complaints. Several ...


Complaints over payday loans continued to rise last year  Choose

Complaints about payday loans and instalment loans soar as consumer credit customers complain in droves to Financial Ombudsmen *Service*.


Alan Jones team threatens Media Watch with complaint after airing 2GB audio  Sydney Morning Herald

Alan Jones says he is a victim of a ruthless social media campaign but remains unfazed by the mass exodus of advertisers. "It seems to be OK that you can, ...


Rumson Financial Advisor Facing Investor Lawsuit, Complaints  The Two River Times

By Chris Rotolo |crotolo@tworivertimes.com. In 2016, John “Jack” Howley, a founding board member of Rumson's St. Patrick's Day Parade, was selected to be ...


Expert Tips to Boost Bank & Credit Union Email Marketing Results  The Financial Brand

Too many financial institutions still send static emails lacking personalization. Marketing professionals suggest ways to improve on that.


Booming Liberty HealthShare addresses consumer complaints  Insurance News Net

In 2018, Liberty HealthShare distributed more than $300 million to help members pay medical bills. More than 30 complaints have been filed this year with the ...


Over 600 complaints made about taxis this year  Newstalk 106-108 fm

Passengers have registered 610 complaints about taxis since the start of this year.They include ...


Debt Collectors Keep Credit Market Flowing | ACA  ACA International

Why reasonable rules are welcome for the accounts receivable management industry.


Solarplicity becomes 13th energy supplier to cease trading since 2018  Credit Strategy

Around 7500 customers and just under 500 businesses are waiting for a new energy provider after Solarplicity became the 13th company to collapse out of the ...


FCA issues warning letters to complaints management companies  Credit Strategy

The Financial Conduct Authority has sent letters to all its temporarily-permissioned claims management companies (CMCs), reminding them of their ...


Jackson Opts for Hearings for Water-Bill Complaints  Jackson Free Press

Residents now have a new process for appealing their water bills after the Jackson City Council passed an ordinance at the Aug. 20 meeting to allow ...


Robocall epidemic continues to grow; Pa. is 6th among states with 239,000 complaints filed in 2018  Reading Eagle

Answering the phone is becoming an increasingly trying time with the automated systems that are trying to scam and flim-flam you.


Energy switching complaints on the rise  Which?

Energy customer complaints about switching supplier are on the rise. The Ombudsman only received more complaints about energy bills. Find out the best and ...


Almost 90% of TSB complaints upheld by ombudsman  MoneySavingExpert

Around nine out of 10 TSB customers who complained about the bank to the Financial Ombudsman *Service* won their case, figures released today reveal.


New Haven mayoral hopeful Elicker files election complaint against Harp campaign  New Haven Register

NEW HAVEN — Justin Elicker Friday filed a second complaint with the State Elections Enforcement Commission charging that Mayor Toni Harp's current ...


The pros and cons of Afterpay  Savings.com.au

We've weighed up the pros and cons of Afterpay to help you decide whether buy now pay later services should be avoided. Learn more.


FCA reveals firms with highest consumer credit complaints  Credit Strategy

The Financial Conduct Authority (FCA) has published data showing the top five firms with the highest consumer credit complaints, for the second half of last year.


New housing complaints service to help tenants and homeowners escalate their disputes  MoneySavingExpert

A new single complaints *service* for renters and homeowners in England is to be launched, in a step forward for MoneySavingExpert.com's campaign for reform ...


Steuben County handyman jailed in string of grand larceny, fraud complaints  Elmira Star-Gazette

New York State Police have investigated four different theft and fraud complaints against a Bath handyman.


Perspective | Got a grievance against a credit bureau? Post your complaint here, and you're more likely to get a response.  The Washington Post

Sometimes it pays to complain. This is especially true at the Consumer Financial Protection Bureau. The watchdog agency has a complaint database consumers ...


These 3 South Africans were hit by banking fraud – here’s what happened  BusinessTech

The Ombudsman for Banking *Service* (OBS) has published a new report on fraud in South Africa showing that it received a total of 3785 formal cases for the ...


Universal credit adverts from government 'deliberately misleading', say charities  The Independent

A coalition of more than 80 benefit charities has submitted a complaint to the Advertising Standards Authority over government ads for Universal Credit which ...


Compensation limit for financial complaints to increase to £350k  MoneySavingExpert

Consumers will be able to be awarded up to £350,000 in compensation when they complain to the financial watchdog from next month – an increase from the ...


Banks streamline PPI claims process for those checking if they ever had it  MoneySavingExpert

At least six banks, building societies and credit card providers have agreed to introduce last-minute changes to their PPI complaints processes in a bid to ensure ...


Home improvement, construction issues top list of worst complaints in 2018  Bankrate.com

Problems with home improvement and new-home construction topped the list of worst complaints state and local consumer agencies received last year, ...


20,000+ TSB complaints yet to be resolved  MoneySavingExpert

TSB has resolved around 90% (181000) of the 204000 customer complaints received since its IT migration last year.


DWP Universal Credit adverts to be investigated by watchdog following complaints  Birmingham Live

Advertising Standards Authority launching formal probe into claims.


Rail Ombudsman launched to tackle train complaints  MoneySavingExpert

Rail passengers now have an official body they can take unresolved complaints to after the first-ever Rail Ombudsman launched today.


NatWest is worst bank for helping fraud customers after massive rise in complaints  The Sun

NatWest has seen a 62 per cent increase in the number of customers complaining about how it handled their fraud or scam case.


Credit bureaus draw the most consumer complaints to the CFPB  CBS News

Equifax, Experian and TransUnion are the top culprits, but Americans can't just stop doing business with them.


Universal Credit 'not fit for all' admits Government complaints boss  Birmingham Live

But officials believe they provide 'exceptional *service*' in resolving problems.


Insurance Complaints Rocket, But 1 in 3 is Upheld in Favour of the Consumer  Money Expert

Complaints about insurance providers and policies have soared over the last five years, but a third are decided in favour of the consumer, data from the Fi...


What to do if you have a complaint  Which?

At Which? we are committed to providing you with an exceptional standard of *service*. We are always disappointed when our members and supporters have ...


Consumer complaints data show rise of online rage  Financial Times

Payday loans, ticket sales and package deliveries among services most complained about.


Debt collection firms 'creating more problems' as thousands of complaints upheld  Mirror Online

Bad practice by debt collection firms is creating more problems for people who are struggling, and who may be in vulnerable circumstances, the regulator has ...


Up to 150,000 rejected PPI claimants to receive letters saying they can complain again  MoneySavingExpert

The financial watchdog has said that up to 150000 PPI customers, whose mis-selling claims were previously rejected, should be written to and told that they can ...


MALKIN: Triggering The Google Social Credit System  The Daily Wire

I learned last week from a Silicon Valley whistleblower, who spoke with the intrepid investigative team at Project Veritas, that my namesake news and opinion ...


Surge in consumer complaints about fraud, banking and payday loans  Wales Online

A more than 40% surge in consumer complaints about fraud and scams has helped push the overall number of gripes seen by the financial ombudsman to its ...


Ryanair complaints flood in over name-change 'glitch' which could cost £115 to fix  MoneySavingExpert

Ryanair customers have inundated us with complaints that it is unfairly charging them £115 to change their name, insisting it was the airline that messed up their ...


Former Economy Energy customers furious over credit refund delays  MoneySavingExpert

Former Economy Energy customers have been struggling to get back credit worth £100+ from the supplier, months after switching away from it. If you've been left ...


Beware of Credit ‘Repair’ Companies, Consumer Watchdogs Say  The New York Times

Anything these companies can do, people can do for themselves at no cost. Federal regulators recently filed suit against two of the biggest companies.


Which broadband providers get the most customer complaints? Find out here.  www.uswitch.com

Ofcom names the worst broadband providers for customer *service*. How does your provider compare?


BT customer services, number and complaints - how to sort out your broadband  TechRadar

The best route to making your voice heard to BT. Discover the number to call to get through to BT customer services.


New rules for claims management firms from today  MoneySavingExpert

Unhappy customers who have used claims management firms will be able to escalate their complaints to the financial ombudsman from today, as the sector will ...


How to complain to FOS about your insurer – Which? News  Which?

As many as one in three complaints about insurers are being upheld by the Financial Ombudsman *Service*. Which? explains how to complain about your ...


'Average week would see dozens, if not hundreds, of complaints'  Jewish News

New revelations of what it was like to deal with antisemitism issues at Labour HQ made by a complaints officer who quit party this year.


These are the biggest complaints about debt collectors  MarketWatch

Last year the FTC received 84500 complaints about debt collectors.


More than 3.3 million new PPI complaints made in 2018  Gladstone Brookes

New figures released by the Financial Conduct Authority (FCA) show that, more than a decade after the first warnings were sounded about the PPI scandal...


Complaints about payday lenders soar by 80% with Wonga revealed as the worst – how to get your money back  The Sun

The Financial Ombudsman *Service* received almost 29500 gripes about consumer credit products between January and June 2018 - an 80 per cent increased ...


New ways shops have found to let us down as online shopping complaints 'explode'  Mirror Online

The online shopping revolution has brought continence to the lives of millions, but it's also created a whole new series of problems - James Walker, founder of ...


Data brokers and credit scorers accused of GDPR breaches  Financial Times

European regulators have been asked to investigate several data brokers, credit rating agencies and adtech companies to see if they are breaching the EU's ...


New Ofcom figures show Vodafone most complained about  Choose

Vodafone most complained about broadband provider in their first listing in Ofcom's league tables while the Post Office performs well.


Over 50% of PPI complaints now done without claims firms  MoneySavingExpert

More consumers are making mis-sold PPI complaints themselves instead of going to claims management companies, a report by the financial regulator has said ...


40,000 Wonga customers could still be owed money by payday lender - your rights  Mirror Online

Documents released by the Treasury Committee on Tuesday show that the number of people abandoned has mushroomed as more borrowers sold ...


Watchdog warns payday lenders over customer complaints  Financial Times

Companies should consider offering compensation, says Financial Conduct Authority.


Payday lender tops banking complaints table  BBC News

Payday lending giant CashEuroNet, which owns Quick Quid and Pounds To Pocket, is the most complained-about firm in the banking and credit category.


11 energy firms in hot water over complaints handling  MoneySavingExpert

Eleven energy firms have been rapped by Ofgem over how they handle complaints, after the regulator found more than half of customers remain unhappy with ...


Plusnet now most complained about broadband provider  Choose

Latest broadband complaints figures from Ofcom show Plusnet struggling due to implementation of new billing system in September 2018.


Cabinetry business faces multiple investigations as complaints mount  BlackburnNews.com

A London-based cabinetry business accused of taking thousands of dollars from several customers and then leaving them in the lurch is now being investigated ...


Gallery moves Barbie exhibit on violence against women following complaints  ITV News

An art exhibit showing Barbie dolls being abused in a bid to spark a conversation about violence against women and girls has been moved by a gallery after it ...


Ofcom reveals Plusnet, Virgin Mobile and Vodafone receive most complaints  Which?

Plusnet, Virgin Mobile and Vodafone have been named the worst telecoms providers for customer *service* in Ofcom's latest report, covering January to March of ...


Consumers asked to act as Payment Protection Insurance complaints deadline gets closer  Eastern Eye

THE Financial Conduct Authority (FCA) in the UK has urged the public to make a decision about whether to complain about Payment Protection Insurance (PPI).


As CFPB mulls privatizing database, consumer complaints mount  American Banker

The Consumer Financial Protection Bureau received over a quarter-million complaints in 2018, according to analysis by an advocacy group that urged the ...


Consumers reminded that PPI complaints deadline is on August 29  Asian Image

There is just over a month to go until the 29 August 2019, the PPI complaints deadline.


Most complained-about train firms revealed as complaints rise  MoneySavingExpert

Rail complaints have increased by 6.6% following the timetable chaos this summer, while Hull Trains has been revealed as the most complained-about rail ...


FOS faces backlog of payday loan complaints, FOI request shows  This is Money

Just one in three complaints about payday lenders made to the FOS since the start of last year have been resolved, exclusive data for This is Money has ...


Regulator responds to our Ryanair name-change complaints dossier  MoneySavingExpert

The aviation regulator will not be taking action against Ryanair, after we asked it to investigate our dossier of more than 160 name-change booking complaints ...


European Court's 2018 Report Reveals 'Massive Influx' Of Complaints Against Russia  RightsInfo

Almost 72 per cent of all the pending cases that were tried at the Human Rights Court (ECHR) in 2018 were from just six countries, with a huge number of ...


Family Warns Denver Renters To Beware Of ‘Nasty’ Houses  CBS Denver

(DENVER, Colo.) – A family in the Green Valley Ranch community told CBS4 they've rented a house from hell, saying the odor of urine and mold in the home is ...


Consumers win 9 out of 10 TSB complaints after summer of shame  The Telegraph

Angry TSB customers who suffered a string of failures at the bank last year have complained to the Financial Ombudsman *Service* (Fos) in their thousands – with ...


Australian Financial Complaints Authority's rules for legacy complaints get ASIC approval  FinanceFeeds

From July 1, 2019, Australian consumers will be able to file complaints with AFCA about the conduct of financial firms dating back to January 1, 2008. Australian ...


Equifax to pay up to £561m to settle multiple data breach complaints  TEISS

US credit rating agency Equifax has reportedly agreed to pay up to $700m (£561m) to the Federal Trade Commission as a final settlement amount for the ...


Record levels of consumer complaints reported by the FCA  Choose

Complaints figures from the Financial Conduct Authority (FCA) have revealed a 10% increase in complaints in the first half of the year.


Deliveroo and Just Eat customers complain of fraud  BBC News

Deliveroo says its own systems have not been breached and passwords were obtained from another source.


Complaints about high-cost credit climb to record level  The Guardian

Complaints to ombudsman rise by 40%, with more than half relating to payday loans.


Rachel Riley to sue Labour complaints chief Laura Murray for £50000 over tweets  Jewish News

The Countdown star is set to sue Murray for libel after the pair exchanged heated messages on social media.


A Second Chance For PPI Complaints? - Finance and Banking - UK  Mondaq News Alerts

The Financial Conduct Authority (FCA) has ordered firms to write to some complainants with previously rejected PPI complaints to tell them they may now be ...


Why the biggest banks are being hit with a deluge of customer complaints  This is Money

Analysis of cases taken on by the Financial Ombudsman *Service* show that disputes relating to current accounts are now only second in number to those about ...


HSBC credit card compensation bill could rise to £11m  The Guardian

HSBC extends scheme to extra 18500 customers overcharged on debt payments.


ASIC proposes that firms accept social media as legitimate channel for customer complaints  FinanceFeeds

The regulator considers this to be appropriate, given that long-established patterns in how consumers complain to organisations are changing significantly.


Payday lenders risk collapse after a flood of complaints  The Times

When the financial ombudsman publishes its annual report at the end of the month, it is expected to reveal that complaints about payday loans have more than ...


Price hikes and drop outs – the worst TV and broadband providers for complaints – Which? News  Which?

Our research into the UK's biggest TV and broadband providers has found that most customers have experienced at least one issue with their *service* over the ...


Australian Financial Complaints Authority receives 23681 complaints in first four months of operations  FinanceFeeds

When it comes to transparency and accountability, many institutions have a lot to learn from the recently launched Australian Financial Complaints Authority ...