There has been an increase in the proportion of high-cost credit complaints that are upheld in consumers' favour, according to the Financial Ombudsman ...

Sesame and St James s Place have again topped the Financial Ombudsman *Service* s Fos list of most complained about adviser firms in the first six months of ...

Have you ever had a mortgage, credit card or loan? If so, you may have been mis-sold PPI. There's a chance you were sold PPI without even knowing – in some ...

Casino refuses to honor advertised 110% bonus for first time depositing new players. Offered me bonus if I deposited second time. Yeah right! Welcome to ...

The mis-selling saga that has hung over Britain's biggest banks for most of this decade will finally come to an end on August 29 at 11:59pm, and consumers can ...

Customers of camping and clothing retailer Go Outdoors have been complaining about delayed deliveries and difficulties contacting the firm - if you're affected, ...

To banks, they are an army of unscrupulous ambulance-chasers that have cost companies billions of pounds. To defenders, they are a band of small businesses ...

Customers left frustrated after technical problems on Santander's website prevented them from submitting a PPI claim before yesterday's official deadline have ...

The government's financial complaint-handling body is emphasising the need for "fairness" after being swamped by complaints since opening late last year.

The Insurance & Financial Services Ombudsman (IFSO) scheme has released its 2018-2019 annual report, and has revealed a small increase in complaints (up ...

The two primary causes of complaints filed with EU national regulators in the first quarter of 2019 were the execution of orders (33%) and unauthorised business ...

A customer whose neighbour stole $26000 from his debit card tried to get the bank to reimburse him but failed.

The Australian Financial Complaints Authority is hitting the road to make people aware there is help if the...

High-cost credit complaints have soared by 130 per cent in the 2018/19 financial year as the Financial Ombudsman *Service* (FOS) warns that too many ...

This list is not comprehensive. Municipalities are listed as they appear on the criminal complaint. Suspects are presumed innocent until proven guilty in a court of ...

Complaints about payday loans and instalment loans soar as consumer credit customers complain in droves to Financial Ombudsmen *Service*.

If you've received less Universal Credit than you were expecting or your payments have been hit by unexplained deductions, then you should make a formal ...

French authorities have banned the owners of a sick bear from displaying the animal in public shows after an inspection found that it suffered from severe health ...

At least six banks, building societies and credit card providers have agreed to introduce last-minute changes to their PPI complaints processes in a bid to ensure ...

The Financial Conduct Authority has sent letters to all its temporarily-permissioned claims management companies (CMCs), reminding them of their ...

The Australian Financial Complaints Authority (AFCA) will begin naming firms in its determinations and start exposing perpetrators from 1 October.

Around nine out of 10 TSB customers who complained about the bank to the Financial Ombudsman *Service* won their case, figures released today reveal.

Energy customer complaints about switching supplier are on the rise. The Ombudsman only received more complaints about energy bills. Find out the best and ...

Sometimes it pays to complain. This is especially true at the Consumer Financial Protection Bureau. The watchdog agency has a complaint database consumers ...

“I've called everyone I can think of,” he said. “It's really dark out there at night, and that can be really dangerous.” It's not safe for pedestrians walking through the ...

A total of 3.91million complaints were reported to the Financial Conduct Authority in the second half of last year, down 5 per cent on the first six months.

The trade body representing bailiffs, CIVEA, is to transfer the administration of complaints against its members to Local Government and Social Care ...

Consumers will be able to be awarded up to £350,000 in compensation when they complain to the financial watchdog from next month – an increase from the ...

A new single complaints *service* for renters and homeowners in England is to be launched, in a step forward for MoneySavingExpert.com's campaign for reform ...

Complaints about insurance providers and policies have soared over the last five years, but a third are decided in favour of the consumer, data from the Fi...

A coalition of more than 80 benefit charities has submitted a complaint to the Advertising Standards Authority over government ads for Universal Credit which ...

Equifax, Experian and TransUnion are the top culprits, but Americans can't just stop doing business with them.

Rail passengers now have an official body they can take unresolved complaints to after the first-ever Rail Ombudsman launched today.

NatWest has seen a 62 per cent increase in the number of customers complaining about how it handled their fraud or scam case.

TSB has resolved around 90% (181000) of the 204000 customer complaints received since its IT migration last year.

The financial watchdog has said that up to 150000 PPI customers, whose mis-selling claims were previously rejected, should be written to and told that they can ...

Ofcom names the worst broadband providers for customer *service*. How does your provider compare?

Payday loans, ticket sales and package deliveries among services most complained about.

Bad practice by debt collection firms is creating more problems for people who are struggling, and who may be in vulnerable circumstances, the regulator has ...

So often individuals feel they have no hope of fighting a financial Goliath when a money problem arises, particularly when they are ignored or given no proper ...

The best route to making your voice heard to BT. Discover the number to call to get through to BT customer services.

Anything these companies can do, people can do for themselves at no cost. Federal regulators recently filed suit against two of the biggest companies.

Just one in three complaints about payday lenders made to the FOS since the start of last year have been resolved, exclusive data for This is Money has ...

A more than 40% surge in consumer complaints about fraud and scams has helped push the overall number of gripes seen by the financial ombudsman to its ...

A Government advertising campaign claiming to present the truth about Universal Credit is to be formally investigated. The Advertising Standards Authority has ...

Ryanair customers have inundated us with complaints that it is unfairly charging them £115 to change their name, insisting it was the airline that messed up their ...

Wonga customers will be able to claim for being mis-sold payday loans later this month by using a dedicated website set up by the failed company's ...

As many as one in three complaints about insurers are being upheld by the Financial Ombudsman *Service*. Which? explains how to complain about your ...

As of 2017, residence halls at The University of Tampa have had laundry facilities which requires their on-campus students to pay with their own credit cards for ...

New figures released by the Financial Conduct Authority (FCA) show that, more than a decade after the first warnings were sounded about the PPI scandal...

Trusii's hydrogen water machines were supposed to help users with their health problems, but customers claim the company is involved in a giant scam.

Former Economy Energy customers have been struggling to get back credit worth £100+ from the supplier, months after switching away from it. If you've been left ...

At Which? we are committed to providing you with an exceptional standard of *service*. We are always disappointed when our members and supporters have ...

But officials believe they provide 'exceptional *service*' in resolving problems.

The online shopping revolution has brought continence to the lives of millions, but it's also created a whole new series of problems - James Walker, founder of ...

SEVERAL banks and building societies have agreed to submit PPI complaints for you to ensure August's claims deadline is met, and it could land you thousands ...

The Consumer Financial Protection Bureau received over a quarter-million complaints in 2018, according to analysis by an advocacy group that urged the ...

Customers who previously had a loan with The Money Shop may be in line for part of a £18m compensation pot under a scheme of arrangement.

HSBC extends scheme to extra 18500 customers overcharged on debt payments.

European regulators have been asked to investigate several data brokers, credit rating agencies and adtech companies to see if they are breaching the EU's ...

Documents released by the Treasury Committee on Tuesday show that the number of people abandoned has mushroomed as more borrowers sold ...

Unhappy customers who have used claims management firms will be able to escalate their complaints to the financial ombudsman from today, as the sector will ...

New revelations of what it was like to deal with antisemitism issues at Labour HQ made by a complaints officer who quit party this year.

Vodafone most complained about broadband provider in their first listing in Ofcom's league tables while the Post Office performs well.

Analysis of cases taken on by the Financial Ombudsman *Service* show that disputes relating to current accounts are now only second in number to those about ...

Borrowers frustrated by “black box” credit scores could be given greater rights after the City regulator announced a review of the industry.

Deliveroo says its own systems have not been breached and passwords were obtained from another source.

Plusnet, Virgin Mobile and Vodafone have been named the worst telecoms providers for customer *service* in Ofcom's latest report, covering January to March of ...

An art exhibit showing Barbie dolls being abused in a bid to spark a conversation about violence against women and girls has been moved by a gallery after it ...

Administrators for payday loan providers Wage Day Advance and Juo Loans, which collapsed in February, have admitted that customers who are owed ...

If you had a credit card, loan or mortgage, check to see if you were improperly sold PPI – and do it now, says Gareth Shaw.

The regulator considers this to be appropriate, given that long-established patterns in how consumers complain to organisations are changing significantly.

ALL together now - that's the happy situation for an energy customer who now has the credit he was owed after switching suppliers.

Payday lenders are being encouraged to proactively compensate former customers after a surge in complaints caused the collapse of the sector's most ...

The Financial Conduct Authority has fined Dixons Carphone £29.1 million for mis-selling a mobile phone insurance and technical support *service*, known as ...

US-owned lenders have emerged as some of the biggest players in the UK payday loans market after the collapse of the former industry mainstay Wonga.

It can be hard to get your complaint heard, and even harder to get it resolved.

A higher proportion of complaints about benefits and tax have been upheld by the Local Government & Social Care Ombudsman than for any other council se.

Last year the FTC received 84500 complaints about debt collectors.

The bank said today that it made a profit of €7.3million (£6.3million) in the first three months of the year, compared to €43.8million loss (£37.8million) in the same ...

Latest broadband complaints figures from Ofcom show Plusnet struggling due to implementation of new billing system in September 2018.

From July 1, 2019, Australian consumers will be able to file complaints with AFCA about the conduct of financial firms dating back to January 1, 2008. Australian ...

Big banks are boring, right? Why stick with your stale, old high street bank when there are dozens of new upstarts eager to take your business. New “challenger” ...

The Financial Ombudsman *Service* received almost 29500 gripes about consumer credit products between January and June 2018 - an 80 per cent increased ...

The Financial Conduct Authority (FCA) has ordered firms to write to some complainants with previously rejected PPI complaints to tell them they may now be ...

The Countdown star is set to sue Murray for libel after the pair exchanged heated messages on social media.

Gas and electricity customers are set to automatically receive compensation if their supplier fails to hand back their final credit balance within 10 working days.

The number of gamblers complaining about British betting firms has risen almost 5,000% in the past five years. There were a record 8,266 complaints last year, ...

US credit rating agency Equifax has reportedly agreed to pay up to $700m (£561m) to the Federal Trade Commission as a final settlement amount for the ...

More consumers are making mis-sold PPI complaints themselves instead of going to claims management companies, a report by the financial regulator has said ...

Rail complaints have increased by 6.6% following the timetable chaos this summer, while Hull Trains has been revealed as the most complained-about rail ...

Complaints figures from the Financial Conduct Authority (FCA) have revealed a 10% increase in complaints in the first half of the year.

Complaints to ombudsman rise by 40%, with more than half relating to payday loans.

Angry TSB customers who suffered a string of failures at the bank last year have complained to the Financial Ombudsman *Service* (Fos) in their thousands – with ...

Which? research found that last year Wickes had a long-running multi-buy promotion that we don't think offered true value and inflated its original prices…

When the financial ombudsman publishes its annual report at the end of the month, it is expected to reveal that complaints about payday loans have more than ...

Payday lending giant CashEuroNet, which owns Quick Quid and Pounds To Pocket, is the most complained-about firm in the banking and credit category.

Asos customers are reporting that their accounts have been deactivated after the online fashion giant changed its return rules last week.