creditcomplaints.co.uk


“High proportion” of high-cost credit complaints upheld, while overall total drops  Credit Strategy

There has been an increase in the proportion of high-cost credit complaints that are upheld in consumers' favour, according to the Financial Ombudsman ...


Historic advice keeps Sesame at top of complaints list  FT Adviser

Sesame and St James s Place have again topped the Financial Ombudsman *Service* s Fos list of most complained about adviser firms in the first six months of ...


PPI deadline: here's how to claim in time before the FCA cut-off today  iNews

Have you ever had a mortgage, credit card or loan? If so, you may have been mis-sold PPI. There's a chance you were sold PPI without even knowing – in some ...


SCAMMER"S ALERT coin365.com - Complaints  Latest Casino Bonuses

Casino refuses to honor advertised 110% bonus for first time depositing new players. Offered me bonus if I deposited second time. Yeah right! Welcome to ...


How to make a PPI claim before the August 29 deadline  This is Money

The mis-selling saga that has hung over Britain's biggest banks for most of this decade will finally come to an end on August 29 at 11:59pm, and consumers can ...


Go Outdoors customers complain about slow deliveries  MoneySavingExpert

Customers of camping and clothing retailer Go Outdoors have been complaining about delayed deliveries and difficulties contacting the firm - if you're affected, ...


Claims management companies prepare for PPI comedown  Financial Times

To banks, they are an army of unscrupulous ambulance-chasers that have cost companies billions of pounds. To defenders, they are a band of small businesses ...


Santander extends PPI deadline after IT issues stopped customers complaining  Telegraph.co.uk

Customers left frustrated after technical problems on Santander's website prevented them from submitting a PPI claim before yesterday's official deadline have ...


AFCA hit by 40 per cent more finance complaints than expected  Sydney Morning Herald

The government's financial complaint-handling body is emphasising the need for "fairness" after being swamped by complaints since opening late last year.


Ombudsman sees rise in credit contract complaints enquiries  NZ Advisor

The Insurance & Financial Services Ombudsman (IFSO) scheme has released its 2018-2019 annual report, and has revealed a small increase in complaints (up ...


ESMA registers rise in investor complaints in Q1 2019  FinanceFeeds

The two primary causes of complaints filed with EU national regulators in the first quarter of 2019 were the execution of orders (33%) and unauthorised business ...


$26k taken from debit card, bank claims no responsibility  Stuff.co.nz

A customer whose neighbour stole $26000 from his debit card tried to get the bank to reimburse him but failed.


Roadshow to help with financial complaints  9News

The Australian Financial Complaints Authority is hitting the road to make people aware there is help if the...


High-cost credit complaints are up by 130 per cent this year  Big Issue

High-cost credit complaints have soared by 130 per cent in the 2018/19 financial year as the Financial Ombudsman *Service* (FOS) warns that too many ...


Criminal complaints, Sept. 9-13 | Listing | journaltimes.com  Journal Times

This list is not comprehensive. Municipalities are listed as they appear on the criminal complaint. Suspects are presumed innocent until proven guilty in a court of ...


Complaints over payday loans continued to rise last year  Choose

Complaints about payday loans and instalment loans soar as consumer credit customers complain in droves to Financial Ombudsmen *Service*.


How to complain about Universal Credit and get your problem sorted  The Sun

If you've received less Universal Credit than you were expecting or your payments have been hit by unexplained deductions, then you should make a formal ...


France bans shows by ailing bear following abuse complaints  New Delhi Times

French authorities have banned the owners of a sick bear from displaying the animal in public shows after an inspection found that it suffered from severe health ...


Banks streamline PPI claims process for those checking if they ever had it  MoneySavingExpert

At least six banks, building societies and credit card providers have agreed to introduce last-minute changes to their PPI complaints processes in a bid to ensure ...


FCA issues warning letters to complaints management companies  Credit Strategy

The Financial Conduct Authority has sent letters to all its temporarily-permissioned claims management companies (CMCs), reminding them of their ...


AFCA to name and shame from October  ifa

The Australian Financial Complaints Authority (AFCA) will begin naming firms in its determinations and start exposing perpetrators from 1 October.


Almost 90% of TSB complaints upheld by ombudsman  MoneySavingExpert

Around nine out of 10 TSB customers who complained about the bank to the Financial Ombudsman *Service* won their case, figures released today reveal.


Energy switching complaints on the rise – Which? News  Which?

Energy customer complaints about switching supplier are on the rise. The Ombudsman only received more complaints about energy bills. Find out the best and ...


Perspective | Got a grievance against a credit bureau? Post your complaint here, and you're more likely to get a response.  The Washington Post

Sometimes it pays to complain. This is especially true at the Consumer Financial Protection Bureau. The watchdog agency has a complaint database consumers ...


311 is always here for you (and your complaints)  The Riverdale Press

“I've called everyone I can think of,” he said. “It's really dark out there at night, and that can be really dangerous.” It's not safe for pedestrians walking through the ...


Complaints about financial firms fell in last six months of 2018 for first time since 2016  This is Money

A total of 3.91million complaints were reported to the Financial Conduct Authority in the second half of last year, down 5 per cent on the first six months.


News - CIVEA ceases involvement in bailiff complaints adjudication  Credit Strategy

The trade body representing bailiffs, CIVEA, is to transfer the administration of complaints against its members to Local Government and Social Care ...


Compensation limit for financial complaints to increase to £350k  MoneySavingExpert

Consumers will be able to be awarded up to £350,000 in compensation when they complain to the financial watchdog from next month – an increase from the ...


New housing complaints service to help tenants and homeowners escalate their disputes  MoneySavingExpert

A new single complaints *service* for renters and homeowners in England is to be launched, in a step forward for MoneySavingExpert.com's campaign for reform ...


Insurance Complaints Rocket, But 1 in 3 is Upheld in Favour of the Consumer  Money Expert

Complaints about insurance providers and policies have soared over the last five years, but a third are decided in favour of the consumer, data from the Fi...


Universal credit adverts from government 'deliberately misleading', say charities  The Independent

A coalition of more than 80 benefit charities has submitted a complaint to the Advertising Standards Authority over government ads for Universal Credit which ...


Credit bureaus draw the most consumer complaints to the CFPB  CBS News

Equifax, Experian and TransUnion are the top culprits, but Americans can't just stop doing business with them.


Rail Ombudsman launched to tackle train complaints  MoneySavingExpert

Rail passengers now have an official body they can take unresolved complaints to after the first-ever Rail Ombudsman launched today.


NatWest is worst bank for helping fraud customers after massive rise in complaints  The Sun

NatWest has seen a 62 per cent increase in the number of customers complaining about how it handled their fraud or scam case.


20,000+ TSB complaints yet to be resolved  MoneySavingExpert

TSB has resolved around 90% (181000) of the 204000 customer complaints received since its IT migration last year.


Up to 150,000 rejected PPI claimants to receive letters saying they can complain again  MoneySavingExpert

The financial watchdog has said that up to 150000 PPI customers, whose mis-selling claims were previously rejected, should be written to and told that they can ...


Which broadband providers get the most customer complaints? Find out here.  www.uswitch.com

Ofcom names the worst broadband providers for customer *service*. How does your provider compare?


Consumer complaints data show rise of online rage  Financial Times

Payday loans, ticket sales and package deliveries among services most complained about.


Debt collection firms 'creating more problems' as thousands of complaints upheld  Mirror Online

Bad practice by debt collection firms is creating more problems for people who are struggling, and who may be in vulnerable circumstances, the regulator has ...


Conal Gregory: More than 388,000 new complaints were registered with Financial Ombudsman over last year - here’s why  Yorkshire Post

So often individuals feel they have no hope of fighting a financial Goliath when a money problem arises, particularly when they are ignored or given no proper ...


BT customer services, number and complaints - how to sort out your broadband  TechRadar

The best route to making your voice heard to BT. Discover the number to call to get through to BT customer services.


Beware of Credit ‘Repair’ Companies, Consumer Watchdogs Say  The New York Times

Anything these companies can do, people can do for themselves at no cost. Federal regulators recently filed suit against two of the biggest companies.


FOS faces backlog of payday loan complaints, FOI request shows  This is Money

Just one in three complaints about payday lenders made to the FOS since the start of last year have been resolved, exclusive data for This is Money has ...


Surge in consumer complaints about fraud, banking and payday loans  Wales Online

A more than 40% surge in consumer complaints about fraud and scams has helped push the overall number of gripes seen by the financial ombudsman to its ...


DWP Universal Credit adverts to be investigated by watchdog following complaints  Birmingham Live

A Government advertising campaign claiming to present the truth about Universal Credit is to be formally investigated. The Advertising Standards Authority has ...


Ryanair complaints flood in over name-change 'glitch' which could cost £115 to fix  MoneySavingExpert

Ryanair customers have inundated us with complaints that it is unfairly charging them £115 to change their name, insisting it was the airline that messed up their ...


New website to make claiming for mis-sold Wonga loans simpler  MoneySavingExpert

Wonga customers will be able to claim for being mis-sold payday loans later this month by using a dedicated website set up by the failed company's ...


How to complain to FOS about your insurer  Which?

As many as one in three complaints about insurers are being upheld by the Financial Ombudsman *Service*. Which? explains how to complain about your ...


Paying out of pocket for clean clothes  Minaret

As of 2017, residence halls at The University of Tampa have had laundry facilities which requires their on-campus students to pay with their own credit cards for ...


More than 3.3 million new PPI complaints made in 2018  Gladstone Brookes

New figures released by the Financial Conduct Authority (FCA) show that, more than a decade after the first warnings were sounded about the PPI scandal...


Biohackers fell hard for a company selling hydrogen water, but many now say the whole thing was a scam  CNBC

Trusii's hydrogen water machines were supposed to help users with their health problems, but customers claim the company is involved in a giant scam.


Former Economy Energy customers furious over credit refund delays  MoneySavingExpert

Former Economy Energy customers have been struggling to get back credit worth £100+ from the supplier, months after switching away from it. If you've been left ...


What to do if you have a complaint  Which?

At Which? we are committed to providing you with an exceptional standard of *service*. We are always disappointed when our members and supporters have ...


Universal Credit 'not fit for all' admits Government complaints boss  Birmingham Live

But officials believe they provide 'exceptional *service*' in resolving problems.


New ways shops have found to let us down as online shopping complaints 'explode'  Mirror Online

The online shopping revolution has brought continence to the lives of millions, but it's also created a whole new series of problems - James Walker, founder of ...


Banks to submit PPI complaints for you that could gift you thousands  The Sun

SEVERAL banks and building societies have agreed to submit PPI complaints for you to ensure August's claims deadline is met, and it could land you thousands ...


As CFPB mulls privatizing database, consumer complaints mount  American Banker

The Consumer Financial Protection Bureau received over a quarter-million complaints in 2018, according to analysis by an advocacy group that urged the ...


Loan customers of The Money Shop may get compensation  Choose

Customers who previously had a loan with The Money Shop may be in line for part of a £18m compensation pot under a scheme of arrangement.


HSBC credit card compensation bill could rise to £11m  The Guardian

HSBC extends scheme to extra 18500 customers overcharged on debt payments.


Data brokers and credit scorers accused of GDPR breaches  Financial Times

European regulators have been asked to investigate several data brokers, credit rating agencies and adtech companies to see if they are breaching the EU's ...


40,000 Wonga customers could still be owed money by payday lender - your rights  Mirror Online

Documents released by the Treasury Committee on Tuesday show that the number of people abandoned has mushroomed as more borrowers sold ...


New rules for claims management firms from today  MoneySavingExpert

Unhappy customers who have used claims management firms will be able to escalate their complaints to the financial ombudsman from today, as the sector will ...


'Average week would see dozens, if not hundreds, of complaints'  Jewish News

New revelations of what it was like to deal with antisemitism issues at Labour HQ made by a complaints officer who quit party this year.


New Ofcom figures show Vodafone most complained about  Choose

Vodafone most complained about broadband provider in their first listing in Ofcom's league tables while the Post Office performs well.


Why the biggest banks are being hit with a deluge of customer complaints  This is Money

Analysis of cases taken on by the Financial Ombudsman *Service* show that disputes relating to current accounts are now only second in number to those about ...


Firms that frustrate borrowers with baffling credit scores targeted by watchdogs  Telegraph.co.uk

Borrowers frustrated by “black box” credit scores could be given greater rights after the City regulator announced a review of the industry.


Deliveroo and Just Eat customers complain of fraud  BBC News

Deliveroo says its own systems have not been breached and passwords were obtained from another source.


Ofcom reveals Plusnet, Virgin Mobile and Vodafone receive most complaints – Which? News  Which?

Plusnet, Virgin Mobile and Vodafone have been named the worst telecoms providers for customer *service* in Ofcom's latest report, covering January to March of ...


Gallery moves Barbie exhibit on violence against women following complaints  ITV News

An art exhibit showing Barbie dolls being abused in a bid to spark a conversation about violence against women and girls has been moved by a gallery after it ...


Mis-sold customers of Wage Day Advance and Juo Loans won't be given full compensation  MoneySavingExpert

Administrators for payday loan providers Wage Day Advance and Juo Loans, which collapsed in February, have admitted that customers who are owed ...


Last call to check if you were sold PPI – Gareth Shaw  The Scotsman

If you had a credit card, loan or mortgage, check to see if you were improperly sold PPI – and do it now, says Gareth Shaw.


ASIC proposes that firms accept social media as legitimate channel for customer complaints  FinanceFeeds

The regulator considers this to be appropriate, given that long-established patterns in how consumers complain to organisations are changing significantly.


Energy customer refunded credit after switching providers  Express

ALL together now - that's the happy situation for an energy customer who now has the credit he was owed after switching suppliers.


Watchdog warns payday lenders over customer complaints  Financial Times

Payday lenders are being encouraged to proactively compensate former customers after a surge in complaints caused the collapse of the sector's most ...


Carphone Warehouse fined £29.1 million for mis-selling Geek Squad insurance  MoneySavingExpert

The Financial Conduct Authority has fined Dixons Carphone £29.1 million for mis-selling a mobile phone insurance and technical support *service*, known as ...


Wonga collapse clears decks for US payday loan firms in UK market  The Guardian

US-owned lenders have emerged as some of the biggest players in the UK payday loans market after the collapse of the former industry mainstay Wonga.


E.ON: how to make customer services listen to your complaint  Telegraph.co.uk

It can be hard to get your complaint heard, and even harder to get it resolved.


Ombudsman warns over benefits, SEND and confused accountability  Local Government Chronicle

A higher proportion of complaints about benefits and tax have been upheld by the Local Government & Social Care Ombudsman than for any other council se.


These are the biggest complaints about debt collectors  MarketWatch

Last year the FTC received 84500 complaints about debt collectors.


TSB back in the black as it finally resolves all complaints linked to last year's costly IT meltdown  This is Money

The bank said today that it made a profit of €7.3million (£6.3million) in the first three months of the year, compared to €43.8million loss (£37.8million) in the same ...


Plusnet now most complained about broadband provider  Choose

Latest broadband complaints figures from Ofcom show Plusnet struggling due to implementation of new billing system in September 2018.


Australian Financial Complaints Authority's rules for legacy complaints get ASIC approval  FinanceFeeds

From July 1, 2019, Australian consumers will be able to file complaints with AFCA about the conduct of financial firms dating back to January 1, 2008. Australian ...


My summer with Tandem: how using a hipster bank caused me seven months of heartache  Telegraph.co.uk

Big banks are boring, right? Why stick with your stale, old high street bank when there are dozens of new upstarts eager to take your business. New “challenger” ...


Complaints about payday lenders soar by 80% with Wonga revealed as the worst – how to get your money back  The Sun

The Financial Ombudsman *Service* received almost 29500 gripes about consumer credit products between January and June 2018 - an 80 per cent increased ...


A Second Chance For PPI Complaints? - Finance and Banking - UK  Mondaq News Alerts

The Financial Conduct Authority (FCA) has ordered firms to write to some complainants with previously rejected PPI complaints to tell them they may now be ...


Rachel Riley to sue Labour complaints chief Laura Murray for £50000 over tweets  Jewish News

The Countdown star is set to sue Murray for libel after the pair exchanged heated messages on social media.


Energy switchers to receive compensation for delayed refunds  The Guardian

Gas and electricity customers are set to automatically receive compensation if their supplier fails to hand back their final credit balance within 10 working days.


Gambling companies see huge rise in complaints  BBC News

The number of gamblers complaining about British betting firms has risen almost 5,000% in the past five years. There were a record 8,266 complaints last year, ...


Equifax to pay up to £561m to settle multiple data breach complaints  TEISS

US credit rating agency Equifax has reportedly agreed to pay up to $700m (£561m) to the Federal Trade Commission as a final settlement amount for the ...


Over 50% of PPI complaints now done without claims firms  MoneySavingExpert

More consumers are making mis-sold PPI complaints themselves instead of going to claims management companies, a report by the financial regulator has said ...


Most complained-about train firms revealed as complaints rise  MoneySavingExpert

Rail complaints have increased by 6.6% following the timetable chaos this summer, while Hull Trains has been revealed as the most complained-about rail ...


Record levels of consumer complaints reported by the FCA  Choose

Complaints figures from the Financial Conduct Authority (FCA) have revealed a 10% increase in complaints in the first half of the year.


Complaints about high-cost credit climb to record level  The Guardian

Complaints to ombudsman rise by 40%, with more than half relating to payday loans.


Consumers win 9 out of 10 TSB complaints after summer of shame  The Telegraph

Angry TSB customers who suffered a string of failures at the bank last year have complained to the Financial Ombudsman *Service* (Fos) in their thousands – with ...


Which? complaint against Wickes kitchens upheld by ASA – Which? News  Which?

Which? research found that last year Wickes had a long-running multi-buy promotion that we don't think offered true value and inflated its original prices…


Payday lenders risk collapse after a flood of complaints  The Times

When the financial ombudsman publishes its annual report at the end of the month, it is expected to reveal that complaints about payday loans have more than ...


Payday lender tops banking complaints table  BBC News

Payday lending giant CashEuroNet, which owns Quick Quid and Pounds To Pocket, is the most complained-about firm in the banking and credit category.


Confused customers hit with Asos ban under new returns rules  MoneySavingExpert

Asos customers are reporting that their accounts have been deactivated after the online fashion giant changed its return rules last week.