There has been an increase in the proportion of high-cost credit complaints that are upheld in consumers' favour, according to the Financial Ombudsman ...

The financial ombudsman has upheld more than four out of five complaints about guarantor loans in its latest financial quarter, showing a toughening stance ...

Customers of camping and clothing retailer Go Outdoors have been complaining about delayed deliveries and difficulties contacting the firm - if you're affected, ...

On 5 August 2019, the Financial Ombudsman *Service* (FOS) published new webpages on complaints in relation to home credit UK Finance and Banking Norton ...

The mis-selling saga that has hung over Britain's biggest banks for most of this decade will finally come to an end on August 29 at 11:59pm, and consumers can ...

The August 29 deadline for claiming on mis-sold payment protection insurance (PPI) is just one week away. PPI is an insurance policy that is sold by variou...

The number of gamblers complaining about British betting firms has risen almost 5,000% in the past five years. There were a record 8,266 complaints last year, ...

The authority tasked with handling complaints about the nation's financial institutions will publicly name lenders when it makes determinations.

In this week's banking recap, we take a look at current sentiment among Aussie homebuyers, Citi's venture into the buy now, pay later market, and more.

Created in July 2010, the Consumer Financial Protection Bureau (CFPB) has been a welcome advocate for consumers wronged by businesses and financial ...

With August being Women's Month, the Office of the Ombudsman for Banking Services analysed their complaints to assess their concerns.

The explosion of an engine on the state central navy testing vary brought on a spike in radiation ranges within the Arkhangelsk area this month Credit score.

High-cost credit complaints have soared by 130 per cent in the 2018/19 financial year as the Financial Ombudsman *Service* (FOS) warns that too many ...

Many more energy firms could go bust in the next few years and the fallout of these failures can create an administrative headache for customers.

If you've received less Universal Credit than you were expecting or your payments have been hit by unexplained deductions, then you should make a formal ...

Online travel agencies FlightHub and JustFly are under scrutiny from the Better Business Bureau due to what the watchdog calls a pattern of complaints. Several ...

Complaints about payday loans and instalment loans soar as consumer credit customers complain in droves to Financial Ombudsmen *Service*.

Alan Jones says he is a victim of a ruthless social media campaign but remains unfazed by the mass exodus of advertisers. "It seems to be OK that you can, ...

By Chris Rotolo |crotolo@tworivertimes.com. In 2016, John “Jack” Howley, a founding board member of Rumson's St. Patrick's Day Parade, was selected to be ...

Too many financial institutions still send static emails lacking personalization. Marketing professionals suggest ways to improve on that.

In 2018, Liberty HealthShare distributed more than $300 million to help members pay medical bills. More than 30 complaints have been filed this year with the ...

Passengers have registered 610 complaints about taxis since the start of this year.They include ...

Why reasonable rules are welcome for the accounts receivable management industry.

Around 7500 customers and just under 500 businesses are waiting for a new energy provider after Solarplicity became the 13th company to collapse out of the ...

The Financial Conduct Authority has sent letters to all its temporarily-permissioned claims management companies (CMCs), reminding them of their ...

Residents now have a new process for appealing their water bills after the Jackson City Council passed an ordinance at the Aug. 20 meeting to allow ...

Answering the phone is becoming an increasingly trying time with the automated systems that are trying to scam and flim-flam you.

Energy customer complaints about switching supplier are on the rise. The Ombudsman only received more complaints about energy bills. Find out the best and ...

Around nine out of 10 TSB customers who complained about the bank to the Financial Ombudsman *Service* won their case, figures released today reveal.

NEW HAVEN — Justin Elicker Friday filed a second complaint with the State Elections Enforcement Commission charging that Mayor Toni Harp's current ...

We've weighed up the pros and cons of Afterpay to help you decide whether buy now pay later services should be avoided. Learn more.

The Financial Conduct Authority (FCA) has published data showing the top five firms with the highest consumer credit complaints, for the second half of last year.

A new single complaints *service* for renters and homeowners in England is to be launched, in a step forward for MoneySavingExpert.com's campaign for reform ...

New York State Police have investigated four different theft and fraud complaints against a Bath handyman.

Sometimes it pays to complain. This is especially true at the Consumer Financial Protection Bureau. The watchdog agency has a complaint database consumers ...

A coalition of more than 80 benefit charities has submitted a complaint to the Advertising Standards Authority over government ads for Universal Credit which ...

The Ombudsman for Banking *Service* (OBS) has published a new report on fraud in South Africa showing that it received a total of 3785 formal cases for the ...

Consumers will be able to be awarded up to £350,000 in compensation when they complain to the financial watchdog from next month – an increase from the ...

At least six banks, building societies and credit card providers have agreed to introduce last-minute changes to their PPI complaints processes in a bid to ensure ...

Problems with home improvement and new-home construction topped the list of worst complaints state and local consumer agencies received last year, ...

TSB has resolved around 90% (181000) of the 204000 customer complaints received since its IT migration last year.

Advertising Standards Authority launching formal probe into claims.

Rail passengers now have an official body they can take unresolved complaints to after the first-ever Rail Ombudsman launched today.

NatWest has seen a 62 per cent increase in the number of customers complaining about how it handled their fraud or scam case.

Equifax, Experian and TransUnion are the top culprits, but Americans can't just stop doing business with them.

But officials believe they provide 'exceptional *service*' in resolving problems.

Complaints about insurance providers and policies have soared over the last five years, but a third are decided in favour of the consumer, data from the Fi...

At Which? we are committed to providing you with an exceptional standard of *service*. We are always disappointed when our members and supporters have ...

Payday loans, ticket sales and package deliveries among services most complained about.

Bad practice by debt collection firms is creating more problems for people who are struggling, and who may be in vulnerable circumstances, the regulator has ...

The financial watchdog has said that up to 150000 PPI customers, whose mis-selling claims were previously rejected, should be written to and told that they can ...

A more than 40% surge in consumer complaints about fraud and scams has helped push the overall number of gripes seen by the financial ombudsman to its ...

I learned last week from a Silicon Valley whistleblower, who spoke with the intrepid investigative team at Project Veritas, that my namesake news and opinion ...

Ryanair customers have inundated us with complaints that it is unfairly charging them £115 to change their name, insisting it was the airline that messed up their ...

Former Economy Energy customers have been struggling to get back credit worth £100+ from the supplier, months after switching away from it. If you've been left ...

Anything these companies can do, people can do for themselves at no cost. Federal regulators recently filed suit against two of the biggest companies.

Ofcom names the worst broadband providers for customer *service*. How does your provider compare?

The best route to making your voice heard to BT. Discover the number to call to get through to BT customer services.

Unhappy customers who have used claims management firms will be able to escalate their complaints to the financial ombudsman from today, as the sector will ...

As many as one in three complaints about insurers are being upheld by the Financial Ombudsman *Service*. Which? explains how to complain about your ...

New revelations of what it was like to deal with antisemitism issues at Labour HQ made by a complaints officer who quit party this year.

Last year the FTC received 84500 complaints about debt collectors.

New figures released by the Financial Conduct Authority (FCA) show that, more than a decade after the first warnings were sounded about the PPI scandal...

The Financial Ombudsman *Service* received almost 29500 gripes about consumer credit products between January and June 2018 - an 80 per cent increased ...

The online shopping revolution has brought continence to the lives of millions, but it's also created a whole new series of problems - James Walker, founder of ...

European regulators have been asked to investigate several data brokers, credit rating agencies and adtech companies to see if they are breaching the EU's ...

Vodafone most complained about broadband provider in their first listing in Ofcom's league tables while the Post Office performs well.

More consumers are making mis-sold PPI complaints themselves instead of going to claims management companies, a report by the financial regulator has said ...

Documents released by the Treasury Committee on Tuesday show that the number of people abandoned has mushroomed as more borrowers sold ...

Companies should consider offering compensation, says Financial Conduct Authority.

Payday lending giant CashEuroNet, which owns Quick Quid and Pounds To Pocket, is the most complained-about firm in the banking and credit category.

Eleven energy firms have been rapped by Ofgem over how they handle complaints, after the regulator found more than half of customers remain unhappy with ...

Latest broadband complaints figures from Ofcom show Plusnet struggling due to implementation of new billing system in September 2018.

A London-based cabinetry business accused of taking thousands of dollars from several customers and then leaving them in the lurch is now being investigated ...

An art exhibit showing Barbie dolls being abused in a bid to spark a conversation about violence against women and girls has been moved by a gallery after it ...

Plusnet, Virgin Mobile and Vodafone have been named the worst telecoms providers for customer *service* in Ofcom's latest report, covering January to March of ...

THE Financial Conduct Authority (FCA) in the UK has urged the public to make a decision about whether to complain about Payment Protection Insurance (PPI).

The Consumer Financial Protection Bureau received over a quarter-million complaints in 2018, according to analysis by an advocacy group that urged the ...

There is just over a month to go until the 29 August 2019, the PPI complaints deadline.

Rail complaints have increased by 6.6% following the timetable chaos this summer, while Hull Trains has been revealed as the most complained-about rail ...

Just one in three complaints about payday lenders made to the FOS since the start of last year have been resolved, exclusive data for This is Money has ...

The aviation regulator will not be taking action against Ryanair, after we asked it to investigate our dossier of more than 160 name-change booking complaints ...

Almost 72 per cent of all the pending cases that were tried at the Human Rights Court (ECHR) in 2018 were from just six countries, with a huge number of ...

Angry TSB customers who suffered a string of failures at the bank last year have complained to the Financial Ombudsman *Service* (Fos) in their thousands – with ...

From July 1, 2019, Australian consumers will be able to file complaints with AFCA about the conduct of financial firms dating back to January 1, 2008. Australian ...

(DENVER, Colo.) – A family in the Green Valley Ranch community told CBS4 they've rented a house from hell, saying the odor of urine and mold in the home is ...

US credit rating agency Equifax has reportedly agreed to pay up to $700m (£561m) to the Federal Trade Commission as a final settlement amount for the ...

Complaints figures from the Financial Conduct Authority (FCA) have revealed a 10% increase in complaints in the first half of the year.

Deliveroo says its own systems have not been breached and passwords were obtained from another source.

Complaints to ombudsman rise by 40%, with more than half relating to payday loans.

The Countdown star is set to sue Murray for libel after the pair exchanged heated messages on social media.

The Financial Conduct Authority (FCA) has ordered firms to write to some complainants with previously rejected PPI complaints to tell them they may now be ...

Analysis of cases taken on by the Financial Ombudsman *Service* show that disputes relating to current accounts are now only second in number to those about ...

HSBC extends scheme to extra 18500 customers overcharged on debt payments.

The regulator considers this to be appropriate, given that long-established patterns in how consumers complain to organisations are changing significantly.

When the financial ombudsman publishes its annual report at the end of the month, it is expected to reveal that complaints about payday loans have more than ...

Our research into the UK's biggest TV and broadband providers has found that most customers have experienced at least one issue with their *service* over the ...

When it comes to transparency and accountability, many institutions have a lot to learn from the recently launched Australian Financial Complaints Authority ...